Product Reconciliation Assistant

This position supports operational efficiency of PC – PCTB – Digital Transactions Recon and Settlement through:

• Timely and accurate reconciliation of Cashcard, Trade Money, Billspayment, Government Collections, BOB Payroll, BOB ADA/ACA , BDO Online Pesonet, CMS Payments and Collection, Inward and Outward Payments Operations and BDO Network Bank Outsourced products and services.

• Timely and accurate elimination of transaction floats, reduction of financial exposure and maintenance of legitimacy of account balances

• Resolving or escalating complaints and reconciliation issues and concerns

• Performing all assigned tasks in accordance with control and accounting policies, relevant internal guidelines, procedures and standards and memorandum of agreement with various clients

A. JOB SUMMARY

1. Transaction Reconciliation (55%)

• 1. Performs efficient, timely and accurate daily reconciliation and settlement of Cashcard, Trade Money, Billspayment, Government Collections, BOB Payroll, BOB ADA/ACA , BDO Online Pesonet Inward Payments Operations and BDO Network Bank Outsourced products and services in accordance with the existing bank policies and procedures.

  2. Reconciles and monitors assigned GL accounts and corresponding cost centers.

  3. Refer noted discrepancies to concerned branches, internal and external partners for verification, disposition ,resolution and adjustment

  4. Prepares necessary adjusting entries and settlement entries for posting via T4s or Workwith GL

  5. Process requests from both internal and external partners on Corporate products and services.

  6. Prepares problem report affecting corporate products related transactions.

  7. Prepares Internal guidelines and desk manuals concerning products assigned to the team.

  8. Files all reconciliation sheets and other relevant documents for easy reference.

2. Customer Service (25%)

1. Handles processing, verification and resolution of customer complaints received from call center, branches and other units.

2. Performs timely and correct response to call center cases, branches and other units, and ensures resolution is within the agreed Turn Around Time and Service Level Agreement

3. Reportorial Requirement (15%)

1. Ensures proper escalation of encountered system related problem, suspicious transactions and other related concerns via Problem Report.

2. Prepares complete and accurate month-end schedules of GL accounts based on Statement of Condition balances

3. Prepares various month-end MIS reports for submission to supervisor and higher officers.

4. Others ( 5%)

1. Performs User Acceptance Test (UAT) for System Enhancement/fix when required.

2. Performs other tasks that maybe assigned from time to time.